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Frequently asked questions

The answers, before you write to us.

These are the questions clients actually ask in the first conversation. If yours is not here, send it: it will probably end up on this page.

What does a website or a piece of software cost?

If one of our existing solutions fits your business, going live costs 4,000 MAD, followed by a monthly subscription of 500 MAD to 1,500 MAD covering the licence, hosting, updates and support. Custom software runs from 10,000 MAD to 80,000 MAD, installation and training included. The price becomes firm in the written proposal, before any payment.

What is the difference between a ready-to-use solution and custom software?

A ready-to-use solution is software we design for a whole trade and share across several clients: installed under your name, configured with your categories and your prices, live within days. Custom software is the answer when your business has rules no existing tool covers: we study how you work before a single line of code is written. The first costs you a setup fee and a subscription; the second is paid per project, and starts where the yearly budget of the first one ends.

Why is there a subscription on ready-to-use solutions?

Because what you are using is not a file delivered once, it is a service that runs: the subscription covers the licence, hosting, backups, security updates and support. That is what makes it likely the software still works in three years. It is taken out for one year, then renewed year by year. You pay it monthly, or once for the whole year with one month free.

If I stop the subscription, what happens to my data?

It stays yours. Before any interruption you receive a full export of your data in a standard format another tool can read: customers, history, documents. We never hold a client’s data hostage to keep them, whatever the payment situation.

What happens if a payment is late?

The subscription is paid by bank transfer between the 1st and the 3rd of each month. If no payment has arrived, you receive a written warning on the 4th, with until the 5th to settle, then a reminder on the 6th. On the 10th, the software is suspended: you can still view your information, but you can no longer create or change anything. Everything is restored as soon as payment arrives, with no reactivation fee.

How long does it take?

3 to 10 days to put an existing solution live, 4 to 16 weeks for custom software. The deadline is dated in the proposal. What stretches a project, almost every time, is not the development: it is waiting on content, photographs and sign-off from the client side.

Will I be able to change the content myself?

Yes, it is designed in from the start. You get an admin area to manage your text, photographs, prices and news, plus training on how to use it. You should not have to call us to change a phone number.

Who owns my data and my domain name?

You do, in every case. The domain name is registered in your name, and your data is returned to you in full at any time, in a format another tool can read. On a solution sold by subscription, the software remains our product: you have the use of it for as long as the subscription is active, as with any service. On custom development that you fund, exactly what is handed over is written into the contract before signature.

What happens if you are no longer available?

On a subscription product, your data is handed back to you at any time, complete and in a standard format. On custom software, you keep the domain and the access, and what is handed over is written into the contract. The setup documentation ships with the project, and the technologies used are standard and widely known, so any developer can pick it up.

Is there a hosting bill every year?

No. On a ready-to-use solution, hosting, backups and updates are covered by the monthly subscription: there is no second bill, and no yearly charge appearing later. On custom software, infrastructure costs are quoted in the written proposal, before any commitment.

Is my data, and my customers’ data, safe?

Applications are built with role-based access control, passwords hashed and never stored in clear text, automatic backups kept off the server, and strict separation between accounts. Data is hosted in the European Union and backed up every day, for every client.

Do you do search engine optimisation?

Technical SEO is included: page structure, speed, structured data, sitemap, local search. It makes your site eligible to rank well. What actually decides the ranking is content and customer reviews over time: we tell you what to do, and you set the pace.

Do you work with clients outside Morocco?

Yes, remotely. The time zone lines up with European working hours, conversations happen in French or English, and applications are hosted in the European Union.

How does payment work?

In three parts on a project: a deposit at the start, a payment at the midpoint after a demonstration, and the balance on delivery. You never pay everything up front, and every payment follows something you have seen working.

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